Payment Policy

Last updated: 3 October 2026

All prices for customers in Australia are displayed and charged in Australian dollars (AUD). Taxes and other charges that apply to an order are shown at checkout.

Accepted payment methods

The payment methods currently available for an order are displayed securely at checkout. Availability can vary by device, browser, customer location and payment-provider criteria. If a method is not displayed, it is not available for that transaction. We do not accept cash, bank transfer or cash on delivery.

Secure payment

Payments are processed through Shopify’s secure checkout and the authorised payment provider selected at checkout. Relivon does not directly store complete payment-card numbers.

Prices and order confirmation

You must provide accurate billing information and be authorised to use the selected payment method. Standard shipping within Australia is free. An order is confirmed only after payment is authorised and an order confirmation is sent by email. Your payment provider may display Relivon or VALEX SOLUTIONS LTD on your statement.

Payment problems

If a payment is declined, check your payment details, billing address and available funds or contact your bank. We cannot see your bank’s specific decline reason.

Refunds

Approved refunds are issued to the original payment method. Timing is described in our Return and Refund Policy. Your bank or payment provider may require additional processing time.

Contact

Email: support@relivonshop.com
Phone: +44 1702 613021 (international call charges may apply)