How Relivon Works

How Relivon Works

Relivon is operated by VALEX SOLUTIONS LTD, registered in England and Wales under company number 17270288. We select clothing, footwear, accessories, home products and everyday essentials for customers with delivery addresses in Australia.

How your order is handled

  1. You place an order securely at relivonshop.com and receive an email confirmation.
  2. We send the order details to the relevant international fulfilment partner.
  3. The partner prepares and dispatches the product directly to your address in Australia.
  4. Tracking information is emailed when available. Estimated delivery is 4–8 business days from order confirmation, including processing and transit.

What we do

  • Select products based on usefulness, design, presentation and relevance.
  • Set our own product information, pricing and customer-service standards.
  • Manage customer support, order issues, returns and refunds.

Our fulfilment model

Relivon is an online retailer. We do not manufacture the products and do not hold every item in our own warehouse. Orders are fulfilled directly by international partners, including partners in China. This partner-based model is commonly described as dropshipping. Product availability and delivery estimates are shown before purchase so you can make an informed decision.

Prices, delivery and returns

Prices and checkout payments are in Australian dollars (AUD). Standard delivery within Australia is free. Estimated delivery is 4–8 business days from order confirmation. Eligible change-of-mind returns may be requested within 30 days under our Return and Refund Policy. Your rights and remedies under the Australian Consumer Law are not limited by our voluntary return policy.

Please contact us before returning an item so we can provide the authorised instructions. Our registered and operational business addresses are not shops, warehouses or return locations.

Contact and company information

Store: Relivon
Operator: VALEX SOLUTIONS LTD
Company number: 17270288
Email: support@relivonshop.com
Phone: +44 1702 613021 (international call charges may apply)
Support: Monday–Friday, excluding public holidays. We aim to reply within one business day.

Registered business address:
Office 9947, 321–323 High Road
Chadwell Heath, Essex RM6 6AX
United Kingdom

Operational address:
40 York Road
Southend-on-Sea, Essex SS1 2BD
United Kingdom