Frequently Asked Questions

Where does Relivon deliver?

We currently accept orders only for delivery to addresses in Australia.

What currency do you use?

Prices and checkout payments are in Australian dollars (AUD).

How much is shipping?

Standard shipping within Australia is free.

How long will my order take?

Estimated delivery is 4–8 business days from order confirmation, including processing and transit. Business days exclude weekends and public holidays. Remote locations, carrier disruptions and circumstances outside our reasonable control may cause delays.

Where will my order ship from?

Orders are dispatched directly by international fulfilment partners, including partners in China. Relivon is an online retailer and does not manufacture the products itself.

Will I receive tracking?

Tracking information is emailed when available. It can take a short time after dispatch for the carrier’s tracking page to update.

Can I change or cancel an order?

Email support@relivonshop.com as soon as possible. We will try to help, but we cannot guarantee a change or cancellation after fulfilment has begun.

What is your return policy?

Eligible change-of-mind returns may be requested within 30 days of delivery. Contact us before sending anything so we can confirm eligibility and provide the authorised return instructions. Do not return items to our registered or operational business addresses. See our Return and Refund Policy for full details.

What if my item is faulty, damaged, incorrect or not as described?

Contact us promptly with your order number and clear photos where relevant. We will assess the issue and provide a remedy consistent with the Australian Consumer Law. Your statutory rights are not limited by our voluntary return policy.

How do I choose a size?

Use the size information on the relevant product page and compare it with your measurements before ordering. Sizing can vary between products.

Which payment methods can I use?

The payment methods available for your transaction are displayed securely at checkout. Availability can vary by device, browser, location and payment-provider criteria.

How can I contact you?

Email: support@relivonshop.com
Phone: +44 1702 613021 (international call charges may apply). We aim to reply within one business day, Monday–Friday excluding public holidays.