Shipping policy

Shipping Policy

Last updated: 3 October 2026

Relivon currently accepts and delivers orders only to addresses in Australia.

Delivery estimate

Estimated delivery is 4–8 business days from order confirmation, including order processing and transit. Business days exclude weekends and public holidays. This is an estimate, not a guarantee. Remote locations, address issues, carrier disruptions, severe weather, customs processing or circumstances outside our reasonable control may cause delays.

Delivery cost

Standard shipping within Australia is free, with no minimum purchase. If another shipping option is available, its price and estimated timing will be displayed at checkout before payment.

Where orders ship from

Orders are picked, packed and dispatched directly by international fulfilment partners, including partners in China. An order may arrive in more than one parcel if it contains products fulfilled from different locations.

Tracking

We email tracking information when it becomes available. Carrier tracking can take 24–48 hours after dispatch to show its first update. You can also use our order tracking page.

Address changes and failed delivery

You are responsible for providing a complete and accurate Australian delivery address. Contact us immediately if an address must be corrected. We will try to help, but changes cannot be guaranteed after fulfilment begins. Additional delivery costs caused by an incorrect address, refusal or failure to collect may be charged where permitted by law.

Taxes, duties and unexpected carrier charges

Prices and charges that apply to an order are shown at checkout in Australian dollars (AUD). If a carrier requests an unexpected customs, tax or delivery payment, contact support@relivonshop.com before paying so we can investigate.

Missing, damaged or incorrect orders

Contact us promptly with your order number if tracking shows delivery but the parcel cannot be located, or if an item arrives damaged, incorrect or incomplete. Include clear photos where relevant. We will investigate and provide a remedy consistent with the Australian Consumer Law.

Contact

Relivon is operated by VALEX SOLUTIONS LTD, company number 17270288.
Email: support@relivonshop.com
Phone: +44 1702 613021 (international call charges may apply)
Support: Monday–Friday, excluding public holidays. We aim to reply within one business day.

Registered business address:
Office 9947, 321–323 High Road
Chadwell Heath, Essex RM6 6AX
United Kingdom

Operational address:
40 York Road
Southend-on-Sea, Essex SS1 2BD
United Kingdom

These addresses are not shops, warehouses or return facilities. Contact us before returning any item.