Terms of service
Terms of Service
Last updated: 3 October 2026
These terms apply to your use of relivonshop.com and purchases from Relivon. Relivon is operated by VALEX SOLUTIONS LTD, registered in England and Wales under company number 17270288. By using the store or placing an order, you agree to these terms and our published policies.
Australian market
Relivon currently accepts orders only for delivery to addresses in Australia. Prices and checkout payments are in Australian dollars (AUD).
Products and information
We take reasonable care to present product descriptions, images, colours, sizes, prices and availability accurately. Screen settings can affect colour appearance, and measurements may vary slightly where stated. We may correct obvious errors and update information. Product availability is not guaranteed until an order is confirmed.
Orders and payment
You must provide accurate contact, billing and delivery information and be authorised to use the selected payment method. Available payment methods and the total price are displayed at checkout. We may reject or cancel an order for suspected fraud, payment failure, an obvious pricing error, unavailable stock or a delivery address outside Australia. If we cancel a paid order, the amount paid will be refunded to the original payment method.
Delivery
Standard shipping within Australia is free. Estimated delivery is 4–8 business days from order confirmation, including processing and transit. Estimates are not guarantees and may be affected by remote locations, carrier disruptions, public holidays or circumstances outside our reasonable control. See our Shipping Policy.
International fulfilment
Relivon is an online retailer and does not manufacture the products. Orders are fulfilled directly by international partners, including partners in China.
Returns, refunds and consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits any statutory right or remedy. Voluntary change-of-mind returns and procedures for faulty, damaged, incorrect or not-as-described goods are explained in our Return and Refund Policy. Contact us before sending a return.
Permitted use
You must not use the store for unlawful or fraudulent purposes, interfere with its operation or security, introduce malicious code, attempt unauthorised access, or copy or exploit store content in violation of intellectual-property rights.
Third-party services and links
The store uses Shopify and external payment, analytics, fulfilment and delivery providers. Third-party sites and services may have their own terms and privacy policies. We are not responsible for third-party content or services except to the extent required by law.
Liability
Nothing in these terms excludes or limits liability or rights that cannot legally be excluded or limited, including rights under the Australian Consumer Law. To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.
Changes
We may update these terms for operational, legal or regulatory reasons. The current version and updated date will be published on this page. Changes do not retrospectively remove rights arising from an order already accepted.
Contact
Relivon / VALEX SOLUTIONS LTD
Company number: 17270288
Email: support@relivonshop.com
Phone: +44 1702 613021 (international call charges may apply)
Support: Monday–Friday, excluding public holidays. We aim to reply within one business day.
Registered business address:
Office 9947, 321–323 High Road
Chadwell Heath, Essex RM6 6AX
United Kingdom
Operational address:
40 York Road
Southend-on-Sea, Essex SS1 2BD
United Kingdom
These addresses are not shops, warehouses or return facilities.